Large print, plain words, and a clear plan for three scams that are common and worth knowing about.
Stop and hang up. Then phone the person or company back on a number you already have, such as the one on your bank card. If money has already gone, read what to do in the first 24 hours. To report it, use Report a Scam.
Each box shows what the scam looks like and what to do. There is a page to read if you would like more detail.
A pop-up or a phone call says your computer has a virus or a problem. You are asked to let someone connect to your computer, or to call a number.
Do not let anyone connect to your computer. Close the pop-up or hang up. A real company does not ring you about a problem with your computer.
Read: Phone scams, a plain-English guideA call or message says a grandchild or other relative is in trouble and needs money straight away. You may be asked not to tell anyone.
Hang up and ring them on the number already in your phone. Agree a family check word now, so you can tell it is really them.
Set up a family check wordSomeone you met online, and have not met in person, becomes close quickly. Then they start asking for money, or for help with money.
Do not send money to anyone you have not met in person. Talk it over with a family member or friend you trust first.
Read: Romance and job scamsIt happens to careful people. These two pages tell you what to do, in order.